Cloud-based VoIP services: what are the advantages?
When it comes to VoIP telephony, businesses can basically opt for either on-premise, or a cloud-based system. When replacing Private Branch Exchanges (PBX) running software on local servers, a cloud VoIP platform offers marked advantages. Savings are significant for one thing, but there are also plenty of other benefits to cloud VoIP.
Benefits of hosted VoIP services
The best cloud PBX providers usually offer a hosted service whose phone system hardware is offsite. Thus, you only need a reliable internet connection; no need to invest in any hardware or servers. Your IP phones will share the connection with all other online services you use, however. So select an Internet Service Provider (ISP) able to handle that kind of bandwidth demand reliably.
Cloud VoIP providers perform most of their operations offsite. This means you save on equipment maintenance and technicalities, and free up time you otherwise would spend on keeping your VoIP systems in good shape. All day-to-day issues are usually rectified remotely, allowing your business to focus on core business activities.
Cloud VoIP reliability
Reliability and availability are business-critical indicators of any VoIP system. A cloud VoIP service can host their servers in multiple locations, achieving uptimes of close to 99.9 percent, being also able to redirect your traffic depending on your current location. A decentralized cloud VoIP platform can achieve very low disruption levels by implementing geographic redundancy. In fact, all the servers are mirrors and thus provide the same service level and features by serving as backups for each other. Add that those servers are running and storing data in a secure data center and you get the broader picture.
A great added advantage is that modern VoIP platforms can store and handle significant amounts of data. For example, a cutting-edge VoIP system should be able to transcribe both unanswered calls and phone conversations into text. Further, it would store them and then send the transcript to your business email address or whatever communication medium you prefer. By running your databases and VoIP data storage on multiple dedicated servers simultaneously, a cloud VoIP service provides you with reliable phone service and data storage. The servers offer backup for each other. Having access to your data everywhere all the time is a distinctive feature of a decent cloud-based VoIP platform.
Mobility and flexibility
Many modern businesses commission remote work or have mobile employees. Location-independent business processes are becoming the norm for successful businesses. Cloud VoIP platforms offer many advantages when it comes to flexibility and mobility. You can use a cloud VoIP service from any location and on any device with internet connection. A recent trend in VoIP is to use softphones, allowing any staff member to work from home or on the fly.
What’s more, a single administrator is able to manage all end-points and offices within a cloud based phone system, whether from one of several multiple offices or remotely.
Traditional VoIP services might require you to purchase additional hardware besides the IP phones. They usually charge for a set of fixed services and functionality. Cloud VoIP systems are much more flexible in terms of adding or removing features and modules. They offer greater flexibility when you need to upgrade or downgrade your service level. This means that you can expand your VoIP systems as your business grows and use only those features, services, and capacity you need at any particular moment.
When selecting a reliable cloud VoIP provider like SEMA Communications, you should always bear in mind that a good Internet connection with the capacity to handle all the VoIP phone and data services you utilize is a condition for getting the most out of the service.