A reliable VoIP service: selection dos and don’ts
Let us say you have realized that implementing a VoIP service is a reliable and cost-effective solution for our business. You know you can use your existing internet connection to conduct voice calls, eliminating the need to pay for a landline. You are aware that your remote employees can take advantage of a business phone system from a mobile device through VoIP. Then you are ready to vet a reliable VoIP vendor and system.
What VoIP system do you need?
First of all, you should decide whether you need an on-premise or cloud-based VoIP system. Finding a reliable solution requires research in both cases, but you should be aware that on-premise solutions involve greater capital expenditures. Also, you need a very reliable maintenance and support service, or have to hire knowledgeable and experienced staff to operate your on-premise solution.
Finding a reliable and less costly cloud VoIP service, on the other hand, involves thorough research of the numerous available options. Cloud service providers look after all the private branch exchange (PBX) hardware and software. Hence, you need to assess them in terms of price, maintenance, and support options only. You should also check for service level agreements. They are your assurance that the VoIP service will be accessible and running at all times.
What reliable VoIP vendors offer
Pricing is, unsurprisingly, an important factor when selecting a VoIP service. The cheapest offer might not be your best option, especially if you are a larger business. In any case, reliable VoIP vendors would not charge excessive fees due to market saturation. You should also focus on our specific needs as regards local, regional, and international calls. Not all VoIP services cover all countries or offer beneficial rates for particular countries that might be important to you.
Furthermore, a reliable VoIP service provider should provide professional training. You should also have in mind that VoIP technology is evolving continuously, so you shall need continuous technical support training for your staff. A trustworthy VoIP company will provide both instanteous technical support and quality professional training.
Looking for additional features
Now that you have settled the main features, you can look for the icing on the cake. Competition in the VoIP market is fierce; no self-respecting service provider can afford not to offer additional features to its core service. Those may include customized billing and call durations, extensive configurability of the entire VoIP system, complete disaster recovery service, and all manner of other goodies.
Another factor to consider is the scalability of the VoIP service and the vendor’s ability to adopt and implement cutting-edge VoIP technology rapidly and seamlessly by upgrading their existing systems. Voice technologies are developing very fast; you would need a provider able to adapt quickly to a fast-paced market.
Narrowing the list down
Using the above criteria, you can shortlist a dozen or so suitable VoIP providers. You should now check which providers offer custom quotes that are personalized to each client. Flexibility matters. While a good number of VoIP providers offer only fixed price plans, a tailored quote speaks volumes about overall service quality.
Having an opportunity to test a VoIP through a demo version or trial period is invaluable when you need to select between a few services you have already researched. Reliable VoIP providers will have a demo or trial service up their sleeve. This is the best way for them to showcase their advantages against competitors.
Finally, background checks and due diligence are never redundant. Whether you assess a public or private VoIP company, checking all their available financial metrics is a must. You should not necessarily fall for 120 percent annual growth figures; steady growth over an extended period proves market nous and sustainability.
Checklist completed, you are good to go for VoIP!