Mobile Apps and VoIP

How Mobile Apps Revolutionize VoIP for Business

Voice over Internet Protocol (VoIP) telephony gradually takes over phone landlines as a primary communication solution for businesses. Widespread usage of mobile devices is reshaping the entire telecommunications industry including VoIP services. Increasing adoption of Bring Your Own Device (BYOD) policies by enterprises drives the growth of mobile VoIP across a variety of industries and results in numerous mobile VoIP apps hitting the market every year.

 

Mobile and Cloud Become Standard

As increasing number of businesses hire remote staff and go global, mobile VoIP becomes a viable solution for a business of any size. Cost reduction is only the top of the iceberg. Ability to utilize your VoIP connection anywhere and anytime is becoming a necessity as more employees go mobile and a new generation of customers prefers mobile apps to other channels when communicating with businesses.

Cost is not the single major factor for a business to consider when selecting a VoIP solution. The shift to cloud-based platforms requires adoption of a mobile-friendly service. Thus, both employees and clients can get the most out of a business VoIP platform. Those features of mobile VoIP may include video calls and video conferencing, visual voicemail, and remote call management. Other features include call forwarding, email transcription, use of virtual phone numbers and many more.

This way, mobile-first VoIP solutions are becoming the normal new with plenty of mobile apps for businesses to choose from. Your choice of a mobile app or complete mobile VoIP solution actually depends mainly on the number of employees and your hardware. This includes the phone sets you use. For example, a company adopting BYOD should select a VoIP mobile app that is compatible with all the mobile devices of its employees. An enterprise bringing company-issued cell phones to its personnel may select a platform that supports a particular mobile OS.

 

Mobile VoIP Is Available for Any Phone

A number of mobile VoIP providers in North America support all available operating systems for mobile devices while others work with either iOS or Android. Nonetheless, custom solutions are available where the service provider is tailoring the system to your needs. You must know that mobile VoIP is supporting also Blackberry and Windows phones. Mobile VoIP apps are available even for older operating systems such as Nokia’s Symbian OS.

In fact, your business can use VoIP on virtually any Internet-enabled phone model. You may lack certain VoIP features available on a smartphone or another smart mobile device, though. Availability of software for Internet-connected phone models and the huge number of reliable VoIP apps for smartphones means that individuals and business users can connect to their VoIP service just by downloading and starting an application in a few clicks.

 

Flexibility of Mobile VoIP

After you install the mobile app of your choice, you can use your VoIP service literary anywhere through mobile network technologies like 3G, WiMax, GPRS, or EDGE. Use of Wi-Fi for VoIP is limited to locations where you are able to connect to a company router or a public hotspot.

However, many VoIP apps can work with different network technologies. You can switch between them automatically without loss of voice quality or call interruptions. This way, an employee initially gets a call on his office desk where Wi-Fi is available. Then, you keep the conversation alive after leaving the office where the VoIP connection will switch to 3G or GPRS.

Cloud-based VoIP systems add extra capabilities to a mobile-first business solution. With a hosted VoIP solution, the service provider is able to monitor and manage the availability of all mobile devices. The provider takes care of all the necessary configurations. You can also integrate a mobile device management (MDM) solution to guarantee the security of your corporate mobile devices. Furthermore, you benefit form secure management of business-critical data across your entire VoIP network.