Must Have VoIP Integrations

Must Have VoIP Integrations

Voice over Internet Protocol (VoIP) is not just about cost reduction and implementation of virtual phone numbers. VoIP technologies, and technology as a whole, make it possible to have VoIP integrations with a variety of business and office applications. This way you markedly extend the capabilities of your VoIP system. Most VoIP platforms provide options to integrate with popular office suites. The gradual shift to cloud solutions opens a whole new world of VoIP integrations, retaining the affordability and reliability of the VoIP technology.

 

CRM and ERP Software

Most businesses operate a Customer Relationship Management (CRM) system to track clients and generate leads. Large enterprises usually adopt an Enterprise Resource Planning (ERP) to complement CRM’s capabilities. By integrating your CRM into a VoIP platform, you can easily get info about a customer or enter new details about the client during a call.

A decent CRM software can track calls duration, usual time a call is initiated, keep records on issues and inquiries. It can also integrate with a voice mail where it transcribes calls and enters them as text messages into the CRM.

ERP software is more sophisticated and integration with your VoIP platform is enabling more advanced features. These include planning your customer service shifts and allocating more resources to estimated busy periods, for example days when you release a new product.

 

Smart Office Suites

Integration with an office suite allows VoIP users to make calls and manage emails directly from their office solution. You can draft messages into a professional text editor and then forward them to customers and partners using the texting functionality of your VoIP system.

An integrated office email solution can keep records on your contacts, which in turn become available to the VoIP software after integration. It works in a similar way a CRM works but is a bit simplified. In contrast to CRM, mobile office integration is less complex. You can easily check and write emails, and check voice calls using a mobile version of your office suite.

 

Project and Task Management

You can run a small business without project management software. But as your business grows, you’ll notice the pressure to implement a sort of tasks and project management solution. VoIP integrations are available that allow your team members to share voice records on a project management platform. You can even add and schedule tasks remotely using voice commands.

You can also remotely check which tasks are complete using voice or messaging functionality over VoIP connection. VoIP is not only a voice solution. It allows a project management software to trigger text messages and send them over the VoIP connection to remote or mobile VoIP phones.

 

Secure Data Transfer via VPN

Security is one of the biggest concerns in a global connected economy. Your VoIP system can easily integrate with one of the many available Virtual Private Network (VPN) applications. This way you secure the connection between your Internet router and the VoIP telephony system, sending your audio and data files over an encrypted communication channel.

By using a VPN solution, you also secure your entire VoIP network including remote location and mobile VoIP phones. In fact, you secure any device you use to connect and manage remotely your VoIP system.

 

Backup in the Cloud

Common sense dictates a business to backup their data on-site or off-site. Adopting a hosted VoIP platform usually enables businesses to store data using the cloud service of the VoIP provider. You can also opt for a third-party cloud storage. Your cloud-integrated VoIP platform will store call records, service logs, and other communication data on a cloud data storage. Thus, you secure your data in case of data breaches or service malfunctions.

Automated cloud storage solutions remove the hassle of manual backups and maintain the integrity of the data you collect.

As the VoIP industry grows and technology advances further, your VoIP system will be able to integrate with more applications and business software. Most of them will provide mobile access and portability, making a VoIP solution even more beneficial to your business.